Before you travel, please make sure to visit Mount Rainier’s travel information page for closures and road updates. More info

Contact Us

If you have questions or comments about your visit to Paradise Inn or National Park Inn, we’d love to hear from you.

We are pleased to offer you the opportunity to fill out our hotel’s guest satisfaction survey. Your comments and feedback are very important to our hotel and they help us continue to provide exceptional service. Surveys are emailed to each guest following their reservation. For non overnight guests, you can pick up a survey at the front desk for leaving. These can be filled our and left on site or mailed back to us using the mailing address below.

Mailing Address

Rainier Guest Services, LLC
PO Box 108
55106 Kernahan Road E.
Ashford, WA 98304

Phone Number

Phone:  855-755-2275
Fax: 360-569-2770

Monday-Friday  Saturday-Sunday
6am-5pm PST 6am-5pm PST

For new reservations, changes or cancelations please call 855-755-2275

*Please note that all changes made to bookings arranged with outside agencies must be made through the agency itself. Contact your booking agent with all updates you have.

For group requests, please fill out the correct form and email to us.


We will respond to your email Monday through Friday during our normal business hours.

For items left at the National Park Inn or the Paradise Inn, call 360-569-2400
For items left at the park (trails, campgrounds, visitor centers, etc.), call 360-569-6608.